FREQUENTLY ASKED QUESTIONS

How do I book a custom cake?


Custom sculpted cakes and large event cakes should be booked at least 8 weeks in advance, but can be booked up to 1 year in advance. Cake orders submitted within 7 days are considered rush orders and may be subject to an additional rush order fee. It is recommended that you reserve your cake as soon as you have decided on a design. We only book a limited number of cakes per week so that we can give our utmost attention to the detail and design of every order. We cannot guarantee your reservation until a cake contract has been viewed and deposit has been received.




Cake Pricing Explained


A few things to consider before you order a Custom Cake, Pastries or Desserts.

  • Anything that is custom made is going to cost more!
  • Commercial Cakes, Pastries and Desserts are NOT the same as Custom Gourmet Cakes, Pastries and Desserts.
  • When you order a cake it’s not just cake! It’s time, it’s talent, it is art and expertise. It is taking your idea, your vision, and bringing it to life with skill and dedication.
  • It is freshness and quality, pastries baked from scratch or frostings and fillings made fresh for you. It is NOT made in mass production and frozen or stored for months.
  • It is supplies, tools (lots and lots of them) and equipment.
  • It is utilities like electricity, gas and water.
  • It is taxes and licensure and insurance.
  • It is time and passion. Passion for creating and a love and dedication to the craft! Custom Cakes, Pastries and Desserts, take time and an acquired set of skills.
  • What you get most of all is Love.




Cake Replica & Copyright


All designs provided by V2 Baked, are our sole property and cannot be sold or transferred to another baker without our written approval. We cannot duplicate an exact copy of another cake artist’s work but will ensure the look is similar with a final design that will be unique. We will make every effort to provide exactly the details you have requested but please keep in mind that the creation of a cake is an art and may be subject to slight variations and/or errors by the creator(s), including colors.




Cake Tastings


Cake tastings are available for events of 70 guests or more and there is a $50.00 session fee. However, if you choose to place your custom cake order with us, we will credit your order for that amount. The tasting session includes up to four flavor samples for up to four guests, additional guests require a $12.50 fee per person. Tastings should be scheduled no less than 12 weeks prior to your event date to allow sufficient time to coordinate and finalize your order. Tasting sessions can last anywhere from one to two hours depending on the number of attendees and amount of details that may need to be discussed. Basic information pertaining to your event such as the event theme, colors and design will be discussed in detail so that a quote could be provided to you within 3 Days. Everyone is endowed with their own unique creativity, we ask thay you bring anything that you may have as inspiration for your cake that reflects your event theme (s) such as colors, fabric samples, photos, invitations, etc. We cannot duplicate an exact copy of another cake artist’s work but will ensure the look is similar with a final design that will be unique. We will make every effort to provide exactly the details you have requested but please keep in mind that the creation of a cake is an art and may be subject to slight variations and/or errors by the creator(s), including colors.the details you have requested but please keep in mind that the creation of a cake is an art and may be subject to slight variations and/or errors by the creator(s), including colors.




Cancellations & Refunds


An initial 50% non-refundable deposit is required to secure a cake or event order. Deposits are non-refundable unless you cancel at least sixty (60) days prior to the event. No refunds will be given after that date. We do not provide refunds, if you should have an issue with your order please contact us directly and we will do our best to resolve the situation.




Allergies & Dietary Restrictions


We are NOT a nut free kitchen, if you or your guests have allergies it is critical that you notify us prior to placing your order. If you have any other dietary restrictions, please let us know and we will do our best to try and accommodate them. We understand and try our best to accomodate dietary restrictions to the best ouf our ability.




Delivery & Pick-up


We offer limited delivery for a service fee that is based on mileage. Our delivery and pick times vary please contact us for more information about delivery. Once an order is no longer in our care (delivered or picked up), we take no responsibility for any damage incurred. If picking up a cake please be sure to place your cake on a flat surface in your vehicle, it is not recommended that cakes be held on the seat of a vehicle or in a persons lap as these are unstable surfaces.




Event Set-up


A stable and level surface at least four feet off the ground is where a cake should be set up. Cakes are safest when they are displayed against a wall. Once the cake has been delivered and set up, the care and condition of the cake becomes the clients responsibility. V2 Baked Vegan Bakery is not liable for any damage that may occur thereafter, including someone bumping the table, a stand or table breaking or collapsing, child damage, or any other possible causes or environmental affects that may damage the cake. Humidity and heat can adversely affect your cake, espcially here in Florida. In the warmer months, it is recommended the cake be kept in air conditioning or, at the very least, a cool area. Cakes should never be displayed in direct sunlight or anywhere sunlight might eventually move. Please prepare a back-up plan in case of inclement weather. Determine someplace safe where the cake can be displayed indoors on exceedingly hot days or in case of rain. Fondant covered cakes sweat from the heat, it is sugar after all. Caked covered in fondant or fondant embellishments can become shiny and the colors can possibly run due to the heat and humidity. It is strongly recommended that cakes being picked up by the customer be transported in an air-conditioned vehicle and if you transport it, you are responsible for any damage once it leaves our possession. You acknowledge that V2 Baked Vegan Bakery is in no way responsible for any damage that may occur due to weather conditions or outdoor locations including heat, humidity or insects or human error.




Ingredients


We are plant based (VEGAN) which means we DO NOT USE any ingredients that contain animal products such as animal milks, eggs, gelatin or butter etc. We value quality ingredients as this is what sets our pastries apart. We use unbleached flour with King Arthur being our preferred brand for their high quality. Our preferred fondant is our in house marshmallow fondant or Satin Ice which is vegan, gluten free, nut free, dairy free, trans fat free and Kosher.




Do you have a store front?


We do not have a store front as we are a licensed home-based bakery, therefore we do not have a store front. We guarantee freshness so we do not keep prepared pastries on hand. All orders must be submitted in advance, we do however have weekly specials that you can purchase when they become avaialble.




Media


V2 Baked Vegan Bakery reserves the right to take and use our own photos of your cake/dessert(s) to use for marketing and promotional purposes, including advertising and promotional without your permission or compensation to you.




Order Timeline


Custom Cakes We only take a limited number of cake orders at a time so it is important to book your cake as soon as possible to ensure we can reserve the date. Dessert Cakes Dessert cakes should be placed at least 48 hours advance, we only accept a limited number of orders per week. All Other Pastries should be ordered at least 24 hours in advance and 72 hours for larger quantity orders.




Packaging


In an effort to be as eco friendly and environmentally conscious as possible we use boxes and paper bags to package our pastries. We try to refrain from using plastic whenever possbile. If your pastries require storage in a sealed container we recommend you transfer them to your preffered container after purchase.




Payments


Payments accepted are Cash, payment via Square or Paypal. Once an order is placed with us we will send each client an electronic invoice through Square and the clients can pay via their secure site.





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